Terms & Conditions
Effective Date: 12th April 2026
App Name: HaulPal
1. Introduction
HaulPal provides a platform connecting users with independent drivers for logistics services.
2. Eligibility
You must be at least 18 years old and legally capable of entering agreements.
3. User Accounts
You are responsible for maintaining account security and data accuracy.
4. Booking & Services
Drivers may accept or reject requests. Pricing varies by demand.
5. Payments
Payments are processed through supported methods like mobile money.
6. Pricing & Fees
Pricing may fluctuate and include surge pricing.
7. Cancellations
Cancellation fees may apply depending on timing.
8. Driver Responsibilities
Drivers must comply with legal and safety requirements.
9. Prohibited Activities
Users must not misuse the platform or engage in illegal activity.
10. Liability Disclaimer
The platform is provided "as is" without warranties.
11. Limitation of Liability
We are not liable for indirect damages.
12. Insurance
Drivers must maintain valid insurance coverage.
13. Intellectual Property
All platform content is owned by HaulPal.
14. Termination
Accounts may be suspended if terms are violated.
15. Privacy
Your use is governed by our Privacy Policy.
16. Governing Law
These terms follow Kenyan law.
17. Dispute Resolution
Disputes resolved via negotiation or courts.
18. Changes to Terms
Continued use means acceptance of updates.