Privacy Policy
Effective Date: 12th April 2026
App Name: HaulPal
This Privacy Policy explains how HaulPal collects, uses, and protects your personal information when you use our platform.
1. Information We Collect
We may collect personal information including your name, phone number, email address, location data, payment details, and usage data when you use our platform.
2. How We Use Your Information
We use your information to provide and improve our services, process transactions, match users with drivers, communicate with you, and ensure platform safety.
3. Location Data
We collect real-time location data to facilitate pickups, deliveries, and route optimization. This data is only used while the app is active.
4. Sharing of Information
We may share your information with drivers, payment providers, and service partners as necessary to deliver services. We do not sell your personal data.
5. Payments
Payment information is processed securely through third-party providers. We do not store your full payment details.
6. Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
8. Your Rights
You may access, update, or request deletion of your personal data by contacting us. You also have the right to withdraw consent where applicable.
9. Cookies & Tracking
We may use cookies and similar technologies to enhance user experience, analyze usage, and improve performance.
10. Third-Party Services
Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of any updates.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@haulpal.africa